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The player contacted the casino’s licensing authority to raise a complaint. The player contacted the casino for clarification but received no response. We recommended the player contact their payment provider and provided guidance on the process. After multiple unsuccessful attempts to withdraw the winnings via bank transfer, the player provided another bank account for the transfer. He had attempted to contact the casino multiple times, but the live chat was disabled.
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- Customers from UK won’t be able to access deposit features or claim the welcome gift without this step.
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Player’s winnings delayed due to expired card verification.
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